Manufacturer’s Extended Service Plans

Almost all of our heating and cooling units sold and installed by Aire-Com of Ky has an extended service plan. The service plans are usually for 10 years on parts and labor.  Our plans are from GOODMAN Manufacturing and they begin 30 days after installation.  The plans cover any equipment malfunctions or defects for 10 years.  So, for 10 years you have coverage on any functional part of your GOODMAN or AMANA produced heating and cooling system.  On a furnace it includes all the inner parts of the furnace, on a Heat Pump or air-conditioning unit , it covers all of the interior parts of the Condenser (The outside cooling unit), and on an evaporator it covers the interior parts of the A-Coil, Horizontal Coil or the Slab Coil. It’s important to know that the coverage is only on the GOODMAN or AMANA portions of your HVAC system. If a part fails that is not manufactured by GOODMAN, then it’s not covered.  These parts would normally be the thermostat, disconnect box ( the electrical shut-off box  on the wall next to the outside AC or Heat Pump unit), the condensate pump, any air filters, Air Conditioning pad, gas lines, electrical wiring outside of the GOODMAN or AMANA units, freon lines and drain lines. The plan does not cover maintenance items, such as cleaning the evaporator or condenser coils, air filters, unclogging or repairing drain lines, lubrication,adjustments and cleaning of the burners, flame sensor or heat exchanger.  The extended warranty plan does not apply  to equipment not produced by GOODMAN or AMANA, or parts that have been subject to alteration, misuse, abuse, accidents  (such as a car hitting the outside unit or a tree falling on it), improper installations, damage, excessive voltage, acts of nature, corrosion, theft, commercial use or for service other than what was approved by GOODMAN.

Some things to understand about your GOODMAN or AMANA service plans are that we, the dealer, must use OEM (Original Equipment Manufactured) parts and this lets GOODMAN know that the parts that are used for replacement on their equipment are not cheap or substandard and as such, lower the performance or efficiency of your equipment.  There is no deductible to be paid and there’s not even a signature required from you once the repair is completed.  GOODMAN does not authorize overtime hour repairs for the equipment. However, to the best of my knowledge, neither does any of the other manufacturers.  The plan is fully transferable to any subsequent owners of the home. If the equipment is relocated to another location, then the plan is terminated as soon as it leaves the original installation site.

Extended warranty plans are available from all of the major heating and air conditioning manufacturers. Some finance their own plans and some use outside extended warranty protection companies. during the years that I’ve been in the HVAC business, I’ve seen most of the leading extended warranty protection companies that offer the plans for the manufacturers go bankrupt. Usually, those that survive do not cover very much and are more difficult to deal with. The few manufacturers that finance their own plans are much better and are very easy to deal with sometimes. However, sometimes, I’ve found problems dealing with some and finding out that once the homeowner has a problem, then they don’t cover portions of the repairs and this can be very expensive for you, the homeowner.  GOODMAN and AMANA is the first extended warranty company that we have not had problems with. That’s good news for you.  GOODMAN/AMANA is now the leading residential equipment manufacturer in North America. CARRIER/BRYANT/PAYNE is the 2nd, AMERICAN STANDARD/TRANE is 3rd and LENNOX/ARMSTRONG is the 4th. All the other manufacturers come in a distant 5th. I feel that the quality of the equipment and the extended warranty plans are one of the major reasons that GOODMAN/AMANA went from 4th largest to the largest North American residential manufacturer of heating and cooling equipment in just 10 years. Their plans are excellent and cost about half of what the plan would cost from another manufacturer.  Call or e-mail me if you have any  questions on the AMANA  ASURECARE or GOODMAN GOODCARE extended warranty plans.